Deadline 03.01.2023
Do you enjoy solving problems and helping people? Do you have a go-getter mindset, are interested in IT and eager to learn more?
If yes, then you are probably at the right place because Helmes is looking for a friendly and customer oriented Technical Support Coordinator who has an opportunity to assist customers in Nordic and Baltic region- 6 countries in total!
Helmes
- Mentoring
- A large degree of autonomy
- Comforts of the hybrid work
- Cosy office at Ülemiste City
- Awesome events
- Health insurance
- Sports compensation
- Free parking
Project
- Building an influential self-service environment that creates significant value used daily by tens of thousands of people
- Working in an agile team and in close collaboration with the client
- New technologies
Team Hobbies
- Football
- Basketball
- Billiards
- Squash
- Volleyball
- Snowboarding
As a Technical Support Coordinator, You will:
- Handle communication with Helmes’ corporate customers (not end-customers) on their support requests over email/chat
- Work along with the software development team on solving support requests
- Coordination of support and maintenance processes in the team
- Keeping necessary documentation (e.g., API documentation, system description, etc.) up-to-date
- Creating extra value for our clients by showing that we really care and be ready to go the extra mile
We are looking for a Technical Support Coordinator who has:
- Higher education (also soon-to-be graduates)
- Interest in IT and software, eagerness to learn basics of IT systems
- Fluency in English, preferably high level of Estonian
- Very good analytical skills and logical thinking
- Outstanding communication skills (especially written)
- Positive and helpful attitude
- Knowledge of SQL is a plus
- You are located in EU, preferably Estonia or Latvia
Career possibilities in Helmes (according to profile and interests):
- Tech Support Competence Lead
- Junior Analyst
- QA Specialist
- Junior Software Developer
What to expect in Helmes
- Personal mentor, a very supportive team and a large degree of autonomy, a great responsibility
- Supported hybrid working
- Training and self-development opportunities
- Supplementary health insurance
- An inspiring work environment that we have taken into account for both mental and physical health
- Opportunity to engage in different sports (volleyball, football, billiards, etc.) and sports compensation
- Fun team trainings, hikes and other events, as well as spectacular activities across Helmes – e.g. Helmes Summer Days, New Year Gala
- Read more about why Helmes is a good place to work
Deadline 03.01.2023
Please note that recruitment for this position is an ongoing process and may close early.
Apply